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Now in a second edition, this classic book shows how to make conversations generative and productive rather than critical and destructive so people, organizations, and communities flourish.
We know that conversations influence us, but we rarely stop to think about how much impact they have on our well-being and ability to thrive. This book is the first to show how Appreciative Inquiry—a widely used change method that focuses on identifying what’s working and building on it rather than just trying to fix what’s broken—can help us communicate more effectively and flourish in all areas of our lives.
By focusing on what we want to happen instead of what we want to avoid and asking questions to deepen understanding and increase possibilities, we expand creativity, improve productivity, and unleash potential at work and home. Jackie Stavros and Cheri Torres use real-life examples to illustrate how these two practices and the principles that underlie them foster connection, innovation, and success.
This edition has been revised throughout with new examples; updates on the latest supporting research in neuroscience, positive science, and positive psychology; and a discussion guide. It also features a new chapter on what the authors call tuning in: cultivating awareness of how our physical and mental state affect our perceptions, emotions, and thoughts as we engage in conversation.
This book teaches you how to use the practices and principles of Appreciative Inquiry to strengthen relationships, build effective teams, and generate possibilities for a future that works for everyone.
From the Publisher
Publisher : Berrett-Koehler Publishers; Expanded edition (Nov. 2 2021)
Language : English
Paperback : 216 pages
ISBN-10 : 1523000104
ISBN-13 : 978-1523000104
Item weight : 262 g
Dimensions : 13.97 x 1.42 x 21.59 cm
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Georg –
Imagine having more productive and less stressful conversations with the people around you
If you only read one book about conversational skills – this is it. Read it and refer to it before every important conversation.
Jeanie Cockell –
Conversations Worth Having is a wonderfully practical book illustrated with engaging and concrete stories
Conversations Worth Having is a wonderfully practical book illustrated with engaging and concrete stories. It provides a powerful road map for people who want their conversations to make a positive difference. This book will give you ideas to apply at work, in community, and with family and friends. Read and use it, you’ll see results worth having!Joan McArthur-Blair and Jeanie Cockell, coauthors of Building Resilience with Appreciative Inquiry: A Leadership Journey through Hope, Despair, and Forgiveness
Marc-Andre Renaud –
If only more people practiced this approach
Awesome simple way to engage in meaningful interactions with others at work and in life in general, making others enjoy doing so with you and making you happier in the process. Easy read, worth my time not only to read but also put in practice.
JJ –
Exactly what this world needs now more than ever
It has been said that “conversation design is THE business discipline of today,” and “Conversations Worth Having” will help you design and engage in hugely powerful conversations that will unlock the best of what lies within the field of potential for a better future. In today’s age of polarization where the overwhelming urge is to “tune out,” this book has helped me design conversations that help us “tune in.” I am a professional consultant and have been using Appreciative Inquiry for 12 years. The first edition of the book was awesome, but even if you already have that, do yourself a favor and buy the 2nd edition for awesome new diagrams, discussions (neuroscience!), discussion guide, and stories that continue to deepen your ability to tap into the best of what was, is and could be.
Kate Sutherland –
You won’t regret buying this book!
We’ve long known that changing the conversation can change the world. We’ve not been so clear on HOW to shift the way we do conversations. One of the most powerful approaches is Appreciative Inquiry, which has long been a foundational tool/perspective for facilitators and consultants. Conversations Worth Having makes the game changing gifts of Appreciative Inquiry accessible. I particularly like the book’s emphasis on five key principles, since they help us see and name what is happening as group dynamics shift. I teach university level certificate programs in social innovation and evaluation for social impact. I have added this book to recommended reading. I have also recommended it to parents facing challenges with their kids and to counselors in the social sector. You won’t regret buying this book, and please share it with others!
Jalen S. –
Invaluable little book
This short, entertaining and clearly written book is a real gem. I really appreciate how accessible and practical the authors have made the material. This book has taken a topic that can be a constant challenge for so many: How to positively transform relationships of all kinds through our primary means of relating… conversations. It leaves the reader feeling empowered to use what they’ve learned. I’m excited to share it with my clients and those close to me.
Amazon Customer –
Impactful reading
Single conversation can change your life. This book helps you create intentional, enriching conversations that magically open and change the trajectory of your life.
Lynn Kelley –
I bought this book and started reading it, and then halfway through, a situation arose that required a difficult conversation. I decided to follow the framework in this book. I took a step back, I planned my role in the conversation, considering the elements described in the book, and then I had the conversation. It went so much better than it would have otherwise. This book is essential for anybody, every day when experiencing any type of conversation. It is an easy read and thoroughly engaging with its stories. The story written by the author’s daughter is especially moving. This is a must read.
MR N E CLARK –
“Conversations Worth Having” is not only enjoyable and insightful but very relevant to current research into Athlete mental health and well-being. In particular, the importance at looking at where well-being programmes in Sport are working, and improving and replicating these rather than always looking to fix what isn’t working.Never has it been so important to purposely nurture meaningful relationships, connection and belonging. This book provides techniques, as well as simple and descriptive examples, of how to reframe the conversation to the positive and adopt a strengths-based approach, which in turns creates an environment where one feels that they matter to someone and that person matters to them.
Reena Singh –
Great book to move ahead in your connect
Susan Chapman –
A practical and enlightening book for leaders in all contexts (including parents and teachers), Conversations Worth Having shows us how to use our conversations to maximize outcomes and help people flourish. The approach “represents a breakthrough in the combined fields of Appreciative Inquiry and Peter Drucker-like strengths-based management, positive psychology, and design thinking” (p. 7).A quick but valuable read, this resource offers mental tools for maintaining a learning mindset while interacting with others. Conversations worth having as described as:• Meaningful• Mutually enlivening and engaging• Geared to generating information, knowledge, and possibility• Solution- or outcome-focused• Positive• ProductiveThese conversations rely on two simple practices: positive framing and generative questions. Readers are encouraged to build their skill in using these practices through an informal action research approach – try out the techniques and notice what happens. Stavros and Torres offer this challenge: “There are many possible worlds out there. The probability that any one of them comes into being depends on our conversations. What kind of conversation will you have next?” (p. 133).
yannomanno –
Have conversations worth having. Ask questions that help you having this conversations. This book is a gem.