Effective Date: September 11, 2026
These Terms & Conditions / Terms of Use (“Terms”) govern your use of the La Pax Life Projects website at lapaxlifeproject.com and your purchase or use of services provided by La Pax Life Project Limited, including services offered through Work-Life Harmony Care Services.
By accessing our website, submitting a service request, booking a service, or purchasing a service or package, you agree to these Terms and our Privacy Policy. If you do not agree with these terms, please do not use the website or our services.
1. About Our Services
Work-Life Harmony Care Services provides practical, non-medical support for individuals, families, households, and organizations.
Depending on the service selected, our services may include:
- Household support and cleaning
- Home organization and decluttering
- Deep, move-in, and move-out cleaning
- Senior care and companionship
- Daily living support
- Family caregiver relief
- Babysitting and family support
- New parent support
- Meal preparation and meal services
- Errands and everyday assistance
- Concierge services
- Corporate and employee family-support services
Services available, package inclusions, and applicable prices are described on our website or provided to you before your booking is confirmed.
2. Non-Medical Services
Our care services are non-medical.
Unless expressly stated otherwise, our services do not include medical treatment, nursing care, diagnosis, physical therapy, administration of medication, or other regulated healthcare services.
Medication reminders may be provided where appropriate, but our service providers do not administer medication.
We may decline a request where the services required fall outside our scope or require medical, clinical, or regulated care.
3. Eligibility
You must be at least 18 years old to enter into a service agreement with us.
If you are booking a service on behalf of another person, including a child, senior, family member, or household member, you confirm that you have the authority to do so.
4. Bookings and Service Availability
Submitting a service request does not guarantee that a booking has been accepted.
A booking is confirmed when we accept your request and provide confirmation of the applicable service, scheduled date or service period, and other relevant booking details.
We may decline or modify a service request where:
- The requested service is outside our scope
- An appropriate service provider is unavailable
- The requested service presents an unreasonable safety risk
- The information provided is incomplete or materially inaccurate
- The service would otherwise be inappropriate or unlawful
5. Pricing and Payment
Current service, package, and membership prices are displayed on the Website or communicated to you before your purchase or booking is confirmed.
Prices may change from time to time.
A price change will apply to future purchases or billing periods and will not change the agreed price of a service that has already been confirmed, except where permitted or required by applicable law.
For one-time services, payment is generally due when the booking is confirmed unless otherwise stated in your booking confirmation.
For monthly memberships, payment is generally processed at the beginning of each billing period.
Any applicable taxes, fees, or additional charges will be disclosed before they are charged where required by law.
6. Packages and Memberships
Our packages and memberships, including their names, prices, service inclusions, and availability, may change from time to time.
The package or membership details applicable to your purchase will be those presented to you at the time of purchase or booking.
Where a monthly membership is offered, the applicable billing frequency, renewal terms, cancellation terms, and price will be disclosed before you purchase the membership.
Memberships may automatically renew where this is disclosed at the time of purchase and permitted by applicable law.
Any statutory cancellation or other consumer rights that apply to a membership or subscription remain available to you.
7. Cancellations, Rescheduling, and Refunds
We ask customers to provide at least 48 hours’ notice when cancelling or rescheduling a confirmed booking.
Cancellations or rescheduling requests received at least 48 hours before the scheduled service will generally not incur a cancellation fee.
A cancellation or rescheduling fee may apply to requests made less than 48 hours before the scheduled service where the applicable fee was disclosed before the booking was confirmed.
Same-day cancellations and no-shows may be subject to the applicable cancellation terms communicated at the time of booking.
Refunds will be handled in accordance with the applicable booking terms and applicable law.
Nothing in these Terms limits any cancellation, refund, or other rights that cannot legally be excluded or restricted.
8. Customer Responsibilities
You agree to:
- Provide accurate and complete information when requesting or booking services
- Keep your contact information current
- Provide reasonable access to the service location
- Provide accurate access instructions, keys, or access codes where required
- Inform us in advance about relevant pets or animals
- Disclose relevant safety information that may affect the provision of services
- Secure valuable, fragile, or sensitive belongings where appropriate
- Treat our service providers respectfully
- Maintain a reasonably safe environment for service providers
We may pause, modify, reschedule, or decline a service if we reasonably determine that the environment is unsafe.
9. Children and Family Services
Where babysitting or family-support services are provided, parents or guardians remain responsible for providing accurate and relevant information about the child or children receiving services.
This may include information about allergies, dietary restrictions, emergency contacts, behavioural considerations, and other relevant safety information.
Our babysitting and family-support services are not medical services. We may decline services where a child’s needs require specialized, medical, clinical, or regulated care beyond our service scope.
10. Senior Care and Companionship
Our senior care and companionship services are intended to provide non-medical practical and social support.
Services may include companionship, everyday assistance, light household support, meal preparation, errands, and other services described in the applicable booking.
Where a person’s needs exceed the scope of our services, we may recommend that the customer arrange appropriate professional care.
11. Cleaning, Organization, and Household Services
Cleaning, organization, decluttering, and household services are provided according to the scope described in the applicable booking or package.
Customers should identify fragile, valuable, delicate, or specialty items before service begins.
Certain conditions may require additional time, equipment, or specialized services. We will communicate with you before providing services outside the agreed scope where additional charges may apply.
We do not provide specialized remediation services for hazardous materials, infestations, or other conditions requiring specialized treatment unless expressly agreed in writing.
12. Meal Services
Customers are responsible for providing accurate information about allergies, dietary restrictions, ingredients to avoid, and other relevant dietary requirements.
We will use reasonable care based on the information provided. However, we cannot guarantee an allergen-free environment unless expressly agreed in writing.
13. Keys, Access Codes and Property Access
Where you provide a key, access code, garage code, building access information, or another means of entering a property, you authorize us and the assigned service provider to use that information solely for providing the agreed service.
We will take reasonable steps to protect access information from unauthorized use.
14. Respectful and Safe Working Environment
We are committed to providing a respectful and safe environment for customers and service providers.
We do not tolerate threats, harassment, violence, discrimination, sexual harassment, abusive conduct, or requests to perform unlawful activities.
Where a serious safety or conduct concern arises, we may immediately suspend or end a service.
15. Website Use
You may use our website for lawful purposes only.
You must not:
- Attempt to interfere with the Website’s operation or security
- Access information or areas you are not authorized to access
- Introduce malicious software or harmful code
- Misrepresent your identity or relationship with La Pax
- Use the website to engage in unlawful, fraudulent, abusive, or harmful activity
- Copy or commercially exploit website content without permission
We may modify, suspend, or discontinue any portion of the website from time to time.
16. Intellectual Property
The website and its content, including our name, branding, logos, text, graphics, photographs, designs, and other materials, are owned by or licensed to La Pax Life Project Limited unless otherwise stated.
You may use the website and its content for personal, non-commercial purposes.
You may not reproduce, distribute, modify, publish, or commercially use our content without our prior written permission.
17. Privacy
We collect, use, and protect personal information in accordance with applicable privacy laws and our Privacy Policy.
Information may be collected to process bookings, communicate with customers, provide services, process payments, maintain records, and otherwise operate our business.
Our Privacy Policy explains how we handle personal information and how you can contact us regarding privacy matters.
18. Third-Party Services
Our website may use third-party services for payment processing, scheduling, communications, website hosting, customer management, or other business functions.
Third-party providers may have their own terms and privacy policies.
We are not responsible for the independent operation, availability, or policies of third-party services.
19. Service Interruptions
We will make reasonable efforts to provide confirmed services as scheduled.
However, circumstances beyond our reasonable control, including severe weather, emergencies, natural disasters, power or internet outages, transportation disruptions, government restrictions, or other circumstances that make service unsafe or impracticable, may affect our ability to provide a service.
Where reasonably possible, we will communicate with affected customers and work to reschedule the service or provide an appropriate alternative.
20. Limitation of Liability
To the fullest extent permitted by applicable law, La Pax Life Project Limited will not be liable for indirect, incidental, special, or consequential damages arising from or related to your use of the website or our services.
To the fullest extent permitted by law, our total liability relating to a particular service will not exceed the amount paid or payable for that specific service.
Nothing in these Terms excludes or limits liability that cannot legally be excluded or limited under applicable law.
21. Changes to These Terms
We may update these Terms from time to time to reflect changes to our services, business practices, technology, or applicable law.
The current version will be posted on the website with its effective date.
Changes will not retroactively alter rights or obligations relating to a completed transaction except where permitted or required by law.
Where applicable law requires notice or consent for a material change to a consumer contract, we will follow those requirements.
22. Governing Law
These terms are governed by the laws of the Province of British Columbia and the applicable laws of Canada.
Nothing in these Terms is intended to limit any mandatory consumer protection rights or remedies available to you under applicable law.
23. Severability
If any provision of these Terms is found to be unlawful, invalid, or unenforceable, that provision will be interpreted or limited to the extent necessary to make it enforceable where permitted by law.
The remaining provisions will continue in effect.
24. Contact Us
If you have questions about these terms, our services, or a booking, please contact:
La Pax Life Project Limited
Operating as La Pax Life Project
Work-Life Harmony Care Services
Email: care@lapaxlifeproject.com
Website: lapaxlifeproject.com