Privacy Policy
Effective Date: September 11, 2026
La Pax Life Project Limited, operating as La Pax Life Project and providing services through Work-Life Harmony Care Services (“La Pax,” “we,” “us,” or “our”), respects your privacy.
This Privacy Policy explains how we collect, use, disclose, protect, and manage personal information when you visit lapaxlifeproject.com, contact us, request or purchase our services, or otherwise interact with us.
This Privacy Policy applies to our website and the services we provide in British Columbia and is intended to comply with applicable privacy laws, including British Columbia’s Personal Information Protection Act (PIPA).
1. Personal Information We Collect
Personal information is information that can identify an individual directly or indirectly.
Depending on how you interact with us, we may collect information such as:
Information you provide to us
- Name
- Email address
- Phone number
- Service or billing address
- Booking and service details
- Payment and transaction information
- Communication history and inquiries
- Information needed to coordinate access to a service location
- Information about household or service requirements
- Information you voluntarily provide about allergies, dietary restrictions, emergency contacts, or other needs relevant to providing a requested service
- Information about a child, senior, family member, or other person for whom you are arranging services, where reasonably necessary to provide those services
We only collect information that is reasonably necessary for the purposes for which it is collected.
Information collected automatically
When you use our Website, certain technical information may be collected automatically, such as:
- IP address
- Browser type and version
- Device information
- Operating system
- Pages visited
- Date and time of visits
- Referring website or page
- Website usage information
- Cookie and similar technology information
2. How We Collect Personal Information
We may collect personal information when you:
- Submit a contact or care request
- Request or book a service
- Purchase a package or membership
- Make or arrange a payment
- Communicate with us by email, telephone, online forms, or other channels
- Use our Website
- Provide information necessary to arrange or safely provide a service
Where we collect personal information directly from you, we will generally inform you of the purpose for collecting it at or before the time of collection where required by law.
3. Why We Collect and Use Personal Information
We may collect, use, and disclose personal information for reasonable purposes related to operating our business and providing our services, including to:
- Respond to inquiries and service requests
- Arrange and manage bookings
- Provide requested care, household, family, cleaning, meal, concierge, and other services
- Communicate appointment confirmations, changes, reminders, and updates
- Process payments and transactions
- Manage customer accounts and service records
- Understand customer needs relevant to providing services
- Maintain service quality and customer records
- Address complaints, concerns, or disputes
- Prevent fraud, misuse, or unauthorized activity
- Protect the safety and security of customers, service providers, and our business
- Comply with legal, regulatory, insurance, accounting, and record-keeping requirements
- Improve our Website, services, and business operations
We will not collect, use, or disclose personal information for purposes that a reasonable person would consider inappropriate in the circumstances.
4. Consent
Where required by applicable law, we will obtain consent before collecting, using, or disclosing personal information.
Consent may be express or implied depending on the circumstances and what is reasonable, taking into account the nature and sensitivity of the information and the purpose for which it is being collected.
Providing information voluntarily for a clearly identified purpose may constitute consent where permitted by applicable law.
You may withdraw consent in circumstances where withdrawal is permitted by law. However, withdrawing consent may affect our ability to provide certain services or continue a particular relationship with you.
We will not require consent to the collection, use, or disclosure of information beyond what is reasonably necessary to provide a requested product or service.
5. Information Relating to Children and Other Individuals
Some of our services may involve children, seniors, or other individuals on whose behalf a customer makes a booking.
Where you provide personal information about another person, you represent that you have the authority or consent necessary to provide that information to us, where required by law.
For services involving children, parents or guardians are responsible for providing information reasonably necessary for the safe provision of the service.
We do not use children’s personal information for unrelated purposes simply because we receive it in connection with a service request.
6. Payment Information
Payments may be processed through third-party payment providers.
We generally do not need to receive or store your complete payment card number when a third-party payment provider processes your payment.
Payment providers may collect and process payment information according to their own privacy policies and terms.
We may retain transaction information such as payment status, transaction amount, date, and other information necessary for accounting, customer service, and legal or business records.
7. Service Providers and Other Third Parties
We may use trusted third-party service providers to support our business operations.
These may include providers for:
- Payment processing
- Website hosting
- Scheduling and booking
- Email and communications
- Customer management
- Information storage
- Website analytics
- Technology and security services
- Accounting and administrative services
Where a third party processes personal information on our behalf, we take reasonable steps to ensure that information is handled appropriately and protected against unauthorized access, use, or disclosure.
Third-party providers may be located in Canada or other jurisdictions. Where personal information is processed outside British Columbia or Canada, it may be subject to the laws of the jurisdiction where it is processed.
We do not sell or rent your personal information.
8. Disclosure of Personal Information
We may disclose personal information where reasonably necessary to:
- Provide a service you have requested
- Coordinate a booking or service
- Process a payment
- Use a service provider or contractor acting on our behalf
- Comply with legal obligations
- Protect the rights, safety, and property of our customers, service providers, or business
- Prevent fraud or unlawful activity
- Address an emergency where permitted by law
- Obtain professional, legal, accounting, insurance, or other business advice where reasonably necessary
We will not disclose personal information for unrelated purposes without consent unless the disclosure is otherwise authorized or required by law.
9. Cookies and Similar Technologies
Our website may use cookies and similar technologies to:
- Operate essential website functions
- Remember preferences
- Understand website usage
- Improve website performance
- Support analytics and other website functionality
You can manage or disable cookies through your browser settings.
Some website features may not function properly if certain cookies are disabled.
Where applicable law requires consent for particular tracking technologies, we will obtain consent in accordance with applicable requirements.
10. Website Analytics
We may use analytics tools to understand how visitors use our website, including information such as pages visited, general device information, and website activity.
Analytics information is used to understand website performance and improve our services and online experience.
Third-party analytics providers may process information according to their own privacy policies.
11. Third-Party Websites
Our website may contain links to websites operated by third parties.
Those websites have their own privacy practices and policies.
We are not responsible for the privacy practices, content, security, or handling of personal information by third-party websites.
We encourage you to review the privacy policy of any third-party website you visit.
12. Protection of Personal Information
We use reasonable physical, technical, and organizational safeguards to protect personal information against unauthorized access, collection, use, disclosure, copying, modification, loss, or destruction.
These safeguards may include access controls, password protection, secure systems, staff or provider practices, and other reasonable security measures appropriate to the nature and sensitivity of the information.
No method of transmitting or storing information is completely secure. We cannot guarantee absolute security of information transmitted over the Internet.
13. Retention of Personal Information
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, to provide services, maintain appropriate business and financial records, resolve disputes, enforce agreements, comply with legal obligations, or otherwise as permitted by law.
When personal information is no longer reasonably required, we will take reasonable steps to securely delete, destroy, or anonymize it, subject to applicable legal and business record-keeping requirements.
14. Accessing and Correcting Your Personal Information
You may request access to personal information about you that is in our custody or control, subject to applicable legal exceptions.
You may also request correction of personal information that you believe is inaccurate or incomplete.
To make an access or correction request, contact us using the information below.
We may need to verify your identity before responding to a request.
15. Privacy Questions and Complaints
La Pax Life Project Limited is responsible for maintaining appropriate privacy practices for the personal information it collects, uses, and discloses.
If you have a question, concern, access request, correction request, or complaint about our handling of personal information, please contact:
La Pax Life Project Limited
Operating as La Pax Life Project
Work-Life Harmony Care Services
Email: care@lapaxlifeproject.com
We will review privacy concerns and respond within the time required by applicable law.
If you are not satisfied with our response, you may have the right to make a complaint to the Office of the Information and Privacy Commissioner for British Columbia (OIPC).
16. Privacy Breaches
We maintain reasonable safeguards and procedures for responding to suspected or confirmed privacy breaches.
If a privacy breach occurs, we will assess the circumstances and take reasonable steps to contain the breach, reduce potential harm, and provide notification where required by applicable law.
17. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our services, technology, privacy practices, or applicable law.
The updated version will be posted on our website with a revised effective date.
We encourage you to review this Privacy Policy periodically.
18. Contact Us
If you have questions about this Privacy Policy or how we handle personal information, please contact:
La Pax Life Project Limited
Operating as La Pax Life Project
Work-Life Harmony Care Services
Email: care@lapaxlifeproject.com
Website: lapaxlifeproject.com